Are you seeking a role that offers both professional growth and a supportive work environment? An esteemed company in Wolvey is currently looking for a Service and Account Support Administrator to join their dynamic team. This full-time temporary ongoing position provides a fantastic platform for individuals eager to enhance their administrative & customer service skills while contributing to a thriving business.

The role of Account Support Administrator is pivotal, offering the chance to work closely with various departments, ensuring seamless operations and exceptional client service. The successful candidate will be responsible for managing client accounts, processing orders, and maintaining accurate records. This role demands a keen eye for detail and the ability to multitask effectively in a fast-paced environment.

Key responsibilities include:

• Monitor emails in helpdesk, filter for assigned accounts; identify purchase orders/work order’s; create new cases
• Answer incoming phone calls, listen to voicemails, promptly forward or respond to customer requests
• Confirm the customer’s service request was received via phone, email or portal associated
• Troubleshoot systems with customers via email and phone and document
• Review database for active accounts and correct product usage
• Read system site plans and interpret to create an accurate quote
• Create quote for services requested and send to customers for approval
• Create sales order and work order upon receipt of approved quote, work order or purchase order
• Respond to customer requests for service updates by looking in company systems for status, forward to service coordinators if no service ETA was located
• Request, obtain and process purchase orders and change orders
• Verify bill-to on purchase orders/work orders matches quote/case
• Update notes of the service request and provide any recent/ongoing issues with the store
• Research and provide service updates as main point of contact to assigned customers
• Follow up on open cases and long-term service issues

The ideal candidate will possess:

• One year of office experience and six months of customer service experience required.
• Experience in a technical or manufacturing environment is highly desirable.
•  Strong organisational and time management skills
• Excellent communication abilities, both written and verbal
• Computer skills, including software used in this office (Navision, Word, Excel, PowerPoint, Outlook, CRM)
• A proactive approach to problem-solving and a keen eye for detail
• Driving licence due to location

Office based working a 40-hour week Monday – Friday 8:00-16:30 flexibility on a rotated basis will be expected to work a minimum of one late shift per week. The hours of work will be 11:30 am to 20:00 once fully trained this shift can be from home.

There is also the opportunity to earn additional money by volunteering to work a Saturday, Sunday or bank holiday. If worked any of those days an additional payment will be paid £120 per day, you will be required to cover between the hours of 8:00 - 20:00.

Hourly rate: £11.95

The company prides itself on fostering a collaborative and inclusive work culture where every team member’s contribution is valued, full on job training will be provided to the successful candidate.

if you feel this role could be for you please use the link to apply today or email your CV to gemma-wale@industria-jobs.co.uk we look forward to hearing from you!