About Our Client
Our client provides comprehensive logistics services including supply chain and technology services to support a wide range of organisations across UK&I and Europe. Our client has 3 divisions:
Same Day Courier-One of the largest same day courier fleets in the UK, providing ad-hoc and contract distribution services across Europe.
Field Engineering -Providing technology support resource to major global brands across many business sectors.
Spare Parts Logistics - Providing end to end supply chain solutions for many of the worlds’ leading technology vendors and support organisations.
Customer Service Coordinator
Working in a forward thinking environment, in an area looking to grow as a business, to provide excellent customer service delivering IT services across a broad spectrum of areas within the IT service industry. Meeting, and exceeding any, contractual service level agreements.
Whilst being aligned to a customer account, you will need to work as part a positive, enthusiastic and proactive team unit a week
Duties and responsibilities:
Liaising with customers and building relationships with them whilst dealing queries via e-mail and phone calls
Completing hourly downloads and uploads of data onto the system
Completing chase and update returns reports
Raising the electronic picking of parts through in house software
Chasing and sending completed paperwork to customers for the end users record keeping
Call logging and closures, including the categorisation for any possible failures using the in house Trace and “3co” software
Monitoring call progress and ensuring as many SLAs are met as possible
Proactively voicing any concerns or work improvements to work quality and efficiency
Assisting colleagues as and when required
Location – Brackmills, Northampton.
Hours – Between 07.00-19.00, 40 hours/week Monday – Sunday, working 1 in every 5 weekends
The Successful Applicant will have the following:
Great customer service skills and a positive/can do attitude
Accuracy and attention to detail
Excellent communication (telephone and email)
Reliable and flexible
What’s on Offer?
Our Client offers a variety of competitive salary £17850 per annum. Car parking on-site parking.
Apply for This Job
If you feel this job opportunity is the right one for you- Please use the apply link!
We will review your application as soon as possible and contact you if you