Service Desk Advisor

Are you a meticulous organiser with a knack for managing resources efficiently? A distinguished company in Broughton Astley is seeking Service Desk Advisors for a temporary assignment. This role offers a unique chance to showcase your skills in a dynamic and fast-paced environment.

As a Service Desk Advisor, you will be the first point of contact for the field team & end-customers, providing timely and effective support. Your main responsibilities will include assisting, dispatching and monitoring field operatives. This role requires excellent communication skills, a proactive approach, and the ability to work efficiently under pressure.

Key job responsibilities:

• Allocate jobs to available field operatives with consideration & location.
• Act as primary point of contact for field & end-customers providing outstanding customer service and support to both.
• Call end-customer site to be arrange and confirm scheduled visits.
• Liaise and communication job details clear & with accuracy to field operatives.
• Respond to requests from both field operatives end-customers ensure schedules and details are updated accordingly.
• Monitor the progress of ongoing jobs & update relevant systems when required.
• Preform administrative tasks as assigned to support field operations team.

Whilst no qualifications are required for this role candidates should possess the following skills and experience:

• Exceptional organisation skills and attention to detail.
• Ideally have experience within a scheduling / field management role is highly desired.
• Exceptional customer service.
• Strong communications skills both written and verbal.
• Ability to work under pressure and meet deadlines.
• Reliable and punctual.

Offering an hourly rate of £14.00 working Monday-Friday schedule hours between 9:00-17:00 Flexible schedule, can include occasional weekends to support business needs.

This role offers the chance to work with a dedicated team along with training & support. The temporary nature of the assignment provides a perfect platform for those looking to gain experience in a reputable company, with the potential for future opportunities.

Use the link to apply today or email your CV to gemma-wale@industria-jobs.co.uk we look forward to hearing from you.

Compliance Statement:
This vacancy is being advertised in accordance with Regulation 27 of the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Industria is acting as an employment business for this role.