Industria Personnel are looking for highly motivated Customer Service Representatives to complement our client’s friendly vibrant team on a temporary – permanent basis!
Are you an ambitious Customer Service Rep looking for a new career? This could be the role for you! Their customers are important to them and they are proud to provide the best service and make them their main priority. You will be right at the very centre of it! You will be the first point of contact for their customers; confidently delivering a great service with a smile is second nature.
Based at their office in Hinckley you will be responsible for the below:
Taking the first line calls from customers and escalating queries to relevant departments.
Respond via phone or email ensuring a correct understanding of the reason for the customer contact
Ensure that the question of the customer is answered and expectations managed to the highest standard
Provide efficient and effective service to customers, undertaking handling of objections if needed
Handle all administrative duties related to the customer service role, including maintaining and updating customer information on their CRM tool
Provide the personal touch to their business, delivering a friendly, professional and high-quality service to all customers
You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile
09:00 – 17:00pm Monday – Friday
Hourly Rate: £11.00 per hour
Start Date: 27/11/2023
Previous experience working within a customer focused environment such as a contact centre, retail, hospitality is an advantage ( Minimum 6 Months)
Able to work with autonomy and demonstrate a positive attitude and team spirt
Customer satisfaction focused, process and results driven
Computer literacy, specifically proficiency in Microsoft Office applications
Ability to learn and use a Customer Relationship Management (CRM) system efficiently.
No qualifications required for this role a full training will be provided from day one providing you the skills and knowledge required to be confident to carry out the role to your best ability
Benefits after 12 weeks:
31 days holiday
Employee Assistance Programme
Free on-site parking and subsidised canteen
Employee friendly policies such as long Service rewards