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Scheduling Administrator

10-06-2021
Ref #: Liverpool
Office Jobs > Administration
Temporary
North West > Liverpool, Merseyside, England
Market related

Job title:  Scheduling Administrator

About our Client : Our client is a leading UK independent electrical engineering group based in Liverpool, delivering installation, maintenance, and service solution to clients. We are seeking an Administrator who will work as part of a small busy and dynamic team. 

Salary: £18,191.16

Hours:  Monday - Thursday 08:00- 16:30 Friday 08.00 – 15.30

Employment Type: Temporary

Start Date: Immediately

Location: Liverpool

Key responsibilities & duties:

First point of contact for customers

Planning of Engineers work schedules, ensuring clients requirements are met within timescales and Engineers are kept fully productive

Ensure engineers complete work on time and up to the company’s standards

Ensuring data is continually updated onto client register and maintained

Liaising continuously with clients Scottish Power and property tenants to ensure smooth communication and efficient service

Answering and making daily phone calls to customers to arrange appointments, resolving customer queries 

Collation of job sheets and certification from completed works for processing ensuring accurate billing and provision to the client

Working with excel spreadsheets and in house finance systems to generate reports & keep customers details up to date

Liaise daily with the project manager and engineers accordingly

Daily text messaging to customers to remind them about their appointment

Generate daily letters to be sent to customers advising them of the appointment-using mail merge

Ensuring deadlines are met on time  

Sending daily updates/reports to Scottish Power

Deliver the highest level of customer service

Any other duties within the team to assist where necessary

Minimum qualifications, experience and Academic qualifications:

No qualification needed, full training will be provide

The successful applicant:

Excellent customer service skills and has a professional telephone manner

Administration/scheduling experience

Excellent Microsoft Office skills particularly advance working knowledge of word & excel

Ability to work within a busy team and can work calmly under pressure

Critical thinking/problem solving skills (ability to think outside the box)

Organisation skills

Excellent attention to detail

Ability to communicate at all levels both internally and externally

Excellent time keeping

Apply for This Job

If you feel this job opportunity is the right one for you- Please use the apply link or send your CV to Madhavi-mandalia@industria-jobs.co.uk

We will review your application as soon as possible and contact you if you are successful.

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