REGISTER
LOGIN
Find a job
SEARCH
LOCATION
VIEW
ALL JOBS
JOBS BY
DIVISION
ADVANCED
SEARCH

ACCOUNT CO-ORDINATOR

14-01-2020
Ref #: BELL/ACC-CO-ORD/LEIC
Office Jobs > Customer Service
Permanent
East Midlands > Leicester, Leicestershire, England
£20k per year

FM ACCOUNT CO-ORDINATOR - PERMANENT ROLE

Permanent role.

 

About Our Client

Our client is a Property & Facilities Management company who provide facilities management, property and building services to the retail, licensed, commercial and public sectors.

 

Purpose

To support the Account Manager(s) who are responsible for the contractual and commercial relationships with our clients, this role will give support to that team by coordinating activities, generating information and dealing with immediate issues plus a variety of additional requests to ensure smooth service delivery across the portfolio

 

Job Description

 

  • Ensure that we meet our contractual obligations and deliver the contract agenda

  • Develop strong relationships with all stakeholders and be responsive to their requests for help and support

  • First line escalation for the client

  • Ensure that we are working within agreed margins and terms

  • Ensure that any client complaints regarding service delivery are managed and escalated to the Account Manager in a timely manner with corrective actions closed out quickly

  • Monitor overall contract performance (outputs) maintaining a regular dialogue with key stakeholders in the client's business

  • Coordinate and resolve issues quickly, by means of job and quotation chasing.

  • Coordinate with the Account Manager to resolve escalation issues quickly, by taking ownership of jobs where loss of trade or critical asset failure has occurred until satisfactory completion keeping Client informed until trade is resumed

  • Develop and shape the contract business plan / account plan by working closely with the  Account Manager

  • Ensure processes are in place for out of hours escalation calls

  • Coordinate the activities of  our departments to ensure that we provide the necessary data management information to enable the effective monitoring of the contract

  • Work with the Reporting team to develop and shape standardisation of reporting formats

  • Assist Account Manager in compiling and gathering the necessary data and information required for monthly performance reports

  • Ensure that the Reporting team generate the reports required for the contract in a timely manner and in the greed format and also respond to ad hoc request for reports

  • Monitor and liaise with any subcontractors to ensure the effective day-to-day delivery of the service working closely with Account Manager to identify any performance issues

  • Coordinate Compliance and PPM activity between Account Manager and Planned services

  • Coordinate Accounts Payable activity liaising between Account Manager and AP to reduce supplier debt & action client queries

  • Assist Account Manager in mobilising new contractors by coordinating the activities of the key stakeholders

  • Ensure we promote a culture of compliance and escalate issues and areas of concern

  • Promote our clients' culture within the business

Location - City Centre Leicester

Salary- £20,000 per annum

Hours - working Monday - Friday 08.30am - 17.00pm (37.5 hours per week).

Competencies:

Essential

Desirable

  • Technical capability
  • Health & Safety awareness
  • IT literate particularly Excel - to include pivot tables and data manipulation
  • Facilities Management Experience
  • Basic Commercial contract awareness
BACK TO SEARCH RESULTS
APPLY
SAVE
EMAIL JOBS TO A FRIEND

MY ACCOUNT

Profile
Saved jobs
History
Job Alert
Upload CV
Can’t find the job you’re looking for?
Complete this short form & submit your CV then we will do the rest.
Please enter First Name
Please enter Last Name
Please enter Email
Please select Division
Please select Contract Type
Please select Branch
Please select file CV
Allowed file size is 5Mb and file types are: doc, docx, txt, pdf, rtf, xls
Please please enter correct Code
SEND
Our Industrial Division
Our Commercial Division
Our Driving Division
Our Construction Division
Our Technical Division
Executive Search & Selection
How we can benefit your business
Register today
Recommend a friend
Training and Apprenticeships
UK Branches
Our values
Modern Slavery Act
Meet our team
Careers at Industria
Gender Pay Gap Data
GDPR
LOGIN
REGISTER
Home
We Are Industria
UK Branches
Our values
Modern Slavery Act
Meet our team
Careers at Industria
Gender Pay Gap Data
GDPR
For Candidates
Register today
Recommend a friend
Training and Apprenticeships
For Employers
Our Industrial Division
Our Commercial Division
Our Driving Division
Our Construction Division
Our Technical Division
Executive Search & Selection
How we can benefit your business
News
Contact Us
Terms Of Use
Privacy Statement
Cookies Policy
Sitemap

ERROR

PASSWORD RECOVERY

SUBMIT

LOGIN

SUBMIT
LOGIN via Facebook > click here

ADVANCED SEARCH

More than one option can be selected in the dropdown lists. After selections please click the down arrow to close the list.
Industrial Jobs
Office Jobs
Driving Jobs
Technical Jobs
Engineering Jobs
Construction Jobs
Recruitment Jobs
Management Jobs
Permanent
Temporary
Contract
East of England
East Midlands
West Midlands
Yorkshire
North East
North West
London
Home Counties
South East
South West
Northern Ireland
Scotland
Wales
Ireland
Germany
EU
International
All
SEARCH

JOBS BY DIVISION

Industrial Jobs
Office Jobs
Driving Jobs
Technical Jobs
Engineering Jobs
Construction Jobs
Recruitment Jobs
Management Jobs
Industrial Jobs
Office Jobs
Driving Jobs
Technical Jobs
Automotive Jobs
Engineering Jobs
Construction Jobs
Recruitment Jobs
Management Jobs
Permanent
Temporary
Contract
Birmingham
Corby
Coventry
Doncaster
High Wycombe
Hinckley
Leicester
Manchester
Milton Keynes
Northampton
Peterborough
Saint Helens
Stoke on Trent
Swindon
Uxbridge
Wakefield
Wolverhampton