You will be working for one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes.
Technical Support - WDN
The Technical Support function within supports the overall hub / depot control team to ensure systems and operationally supported processes are maintained and fit for purpose. Working Closely with warehouse, Transportation Planning/Execution, Castlegate Operations, Carrier Management and Customer Services to ensure great execution of systems functionality. The team aims to provide best in class technical efficiency.
What You'll Do
Provide technical services including system analysis and design, application testing, implementation, technical application support
Provide application configuration and maintenance on operations facing systems, by becoming an expert on the use of all aspects of the systems
Delivering support to users and investigating and resolving application errors, data discrepancies and queries
Make root cause analysis for errors, create bug reports, and work closely with software engineers to fix the issues
Monitor progress of requests for support and ensure users and other interested parties are kept informed
What You'll Need
You will be required to work between 0700-1600pm Monday – Friday with an annual salary of £30k pa + Bonus Scheme and great additional benefits.