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Technical Support

09-10-2019
Ref #: Technical Support
Management Jobs > Team Leader
Permanent
East Midlands > Lutterworth, Leicestershire, England
£30k per year + Bonus scheme

About

You will be working for one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes.

Technical Support - WDN

The Technical Support function within supports the overall hub / depot control team to ensure systems and operationally supported processes are maintained and fit for purpose.  Working Closely with warehouse, Transportation Planning/Execution, Castlegate Operations, Carrier Management and Customer Services to ensure great execution of systems functionality. The team aims to provide best in class technical efficiency.

What You'll Do

  • Provide technical services including system analysis and design, application testing, implementation, technical application support

  • Provide application configuration and maintenance on operations facing systems, by becoming an expert on the use of all aspects of the systems

  • Delivering support to users and investigating and resolving application errors, data discrepancies and queries

  • Make root cause analysis for errors, create bug reports, and work closely with software engineers to fix the issues

  • Monitor progress of requests for support and ensure users and other interested parties are kept informed

  • Compile the necessary reports and level of management information to ensure best in class service and support.

What You'll Need

  • Minimum 3 years of technical experience in similar environment (Parcels / Large Parcels preferred) operating at a similar level.
  • Knowledge of vehicle routing and scheduling systems and WMS.
  • Ability to use data software and systems to conduct analyses, and manage findings
  • Strong interpersonal and communication skills
  • Ability to learn and act quickly, make decisions and draw conclusions in the face of ambiguity
  • Numerical and literacy skills to compile reports and necessary documentation as required.
  • Can work on own initiative with minimum supervision.

Working Hours/Salary

You will be required to work between 0700-1600pm Monday – Friday with an annual salary of £30k pa + Bonus Scheme and great additional benefits.  

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