East Midlands > Lutterworth, Leicestershire, England
£30k per year
Our client is one of the world’s largest online destinations for the home. Whether you work in their global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, they are reinventing the way people shop for their homes. Through their commitment to industry-leading technology and creative problem-solving, our client is confident that they will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then our client can provide amazing career opportunities.
Training & Customer Support Supervisor
The Training & Customer Support team within our client thrives to improve overall colleague performance and great customer service by working closely with Transportation and Warehouse Operations, Carrier Partners, Technical Support and Customer Services.
The purpose will be to translate operational efforts into financial and customer impacts. Our clients’ team aims to provide best in class overall efficiency and customer service.
What You'll Do
Plan and Manage Training solutions across Hub, Transport and Deport.
Arrange necessary resources as required to ensure such plans are executed.
Ensure Legislative requirements are monitored and adhered to including relevant compliance checks.
Oversee the necessary financial requirements to maintain the Training plans.
Manage 3PL relationships that support the operation and levels of consistency.
Ensure high levels of Customer Service are maintained in the operation to provide best in class service and customer feedback.
Deep dive issues and put in situ the necessary solutions to prevent reoccurrence and develop the necessary SOPs
What You'll Need
Minimum 2 years of management experience in similar environment (Parcels / Large Parcels preferred) at a Training Coordinator / Supervisory or similar level
Strong interpersonal and communication skills
Ability to use data software and systems to conduct analyses, and manage findings
Health and Safety knowledge of vehicle / Warehouse operations and control measures.
Ability to learn and act quickly, make decisions and draw conclusions in the face of ambiguity
Numerical and literacy skills to compile reports and necessary documentation as required.
Strong Customer Service background in a service related industry.
Presentation and Interpersonal skills commensurate with this type of role.
Apply for This Job
If you feel this job opportunity is the right one for you- Please use the apply link!
We will review your application as soon as possible and contact you if you are successful