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Customer Service Assistant

10-07-2019
Ref #: CSA/LEIC/SOF
Office Jobs > Customer Service
Temporary
East Midlands > Leicester, Leicestershire, England
£19k per year

Customer Service Assistant

Purpose:

To guarantee service quality to internal and external clients in compliance with operational/management company procedures.

Primary Responsibilities:

  • Effectively manages orders
  • Manages relationships with clients and with the sales force
  • Generates and updates clients statements
  • Manages promotional agreements entered with clients
  • Reports any variances in sales strategy implementation
  • Detects any possible process critical areas
  • Promotes Company Principles and Values

Main Tasks:

Processing Orders:

  • Process orders into SAP
  • Check stock levels
  • Check correct pricing
  • Check correct credit limit
  • Deal with internal and external customers

Complaints:

  • Log complaints into SAP
  • Send complaint feedback
  • To raise credit if necessary

Account Management:

  • Send statements
  • Check sales ledger
  • Chase payments
  • Resolve differences/queries

Transport:

  • Liaise with Transport
  • Resolve issues
  • Rebook orders
  • Monitor stock level for orders

Skills/Experience required:

Essential

Excellent customer service

Be able to meet deadlines

Must be able to work in a fast-paced environment, hands on

Excellent ICT skills

Desirable

Experience of SAP

Experience of product sales

Hours – Monday – Friday 9.00am-5.30pm

      What’s on Offer?

      Our Client offers a competitive salary. On-site car parking.

      Apply for This Job

      If you feel this job opportunity is the right one for you- Please use the apply link!

      We will review your application as soon as possible and contact you if you are successful.

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