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Customer Services Administrator

05-12-2018
Ref #: AM/CSA
Industrial Jobs > Warehouse & Logistics Managers
Permanent
South East > Dartford, Kent, England
Market related

Import Customer Services Adminsitrator

Location – Dartford

Hours of work

Monday to Friday

08:30 – 17:30

Primary purpose of the role

(What is the value added by this role, the overall aim, the reason that this role is required)

To liaise with a wide range of people to ensure that the customer receives quality service from our client.  The role will interact with every aspect of the business both in the UK and throughout our European network. 

The aim of the role is to develop a culture of trust both internally, within our network and with the customers, in the pursuit of delivering a quality service to the customer

The role will interact with the customers and provide and process information in response to inquiries, concerns and requests about the collection or delivery of Import  shipments and UK shipments.    

To proactively engage customers to develop relationships and increase revenue for our client

Key Accountabilities (What are the main responsibilities of the role, against which performance is measured)

  • Administration of Import shipments and arrival times
  • Managing a portfolio of customers ensuring that our client meets their service requirements
  • To provide a professional image of our client in dealing with customers on the phone or electronically
  • To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met
  • To proactively inform the customer of any issues or deviations to the plan and provide an alternative course of action
  • To respond promptly and accurately to customer enquiries
  • To record accurately all actions taken so that they can be reviewed and analysed
  • Error report management and customer KPI report production utilising the Active Report system and Hyperion
  • To analyse data from IT systems to understand the customer situation
  • To handle and resolve customer complaints in a professional manner
  • To remain self-controlled and professional, listening to what customers think and feel in order to make them feel important and deal with their concerns effectively
  • To develop a culture of trust both within and outside the immediate team in the pursuit of delivering a quality service to the customer
  • Occasional visits to customers including face to face meetings and service reviews

Apply for This Job

If you feel this job opportunity is the right one for you please send your CV to april-tomlinson@industria-jobs.co.uk or call us on 01455 240 940

We will review your application as soon as possible and contact you if you are successful. (AGY)

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