Customer & Call Centre
Our Call Centre consultants provide a range of candidates to many high level businesses operating call centre services for their customers. Our specialist teams routinely provide high calibre, experienced call centre agents sourced through the full range of recruitment strategies including press advertising, job fairs, radio adverts, targeted websites, text messages and poster campaigns.
Our candidates include inbound and outbound call agents, team leaders, campaign managers, administrators and call centre managers.
As specialists in volume recruitment delivering in short timeframes, we also provide completely out-sourced managed services through on or off site agency support.
Capability, capacity and infrastructure to deliver;
- Cost benefit/Value for money
- Improved efficiencies
- Reduced absenteeism and attrition levels
- Flexibility to meet changing operational needs
- Provision of on call support reflective of shift patterns
- Effective attraction and resourcing strategies
- Implementation and maintenance of robust policies, processes and procedures
- Transparency in billing and costing
